FAQs
My lobster is green - what's wrong?
It's totally normal and this is tomalley. Click HERE to view more information!
DELIVERIES
Why can’t you deliver to my postcode?
We deliver nationwide to mainland UK with our delivery partner (excluding some Scottish postcodes - click HERE more info).
Do you offer collection?
Please contact our team before placing your order to arrange collection from our Perth office. Email: info@haarathome.co.uk.
What time will I receive my delivery on the day?
Between 7am and 9pm on your selected date. Our courier will contact you with a tracking link that narrows down your timeframe.
Can I have a delivery at a certain time?
We cannot request or guarantee timeslots with our courier. If you may be unavailable when a driver arrives, please use the courier's tracking link to add delivery instructions for a safe space/neighbour.
BOX CONTENTS
Am I able to order any of the menus as a single portion?
Our luxury food boxes typically serve two persons; the serving size is stated in each product's description. At present, we do not have any single-serve boxes but ingredients can be refrigerated and enjoyed for up to two days after delivery.
Can I swap or remove any of the dishes or remove alcohol from a box?
Sorry, we're unable to edit the contents of each box.
Can I freeze any of the food?
We do not recommend freezing any of your ingredients at home as the quality and safety may be impaired.
How long will my ingredients last?
Please refrigerate your ingredients once the courier delivers to you: an expiration date will be stamped on the card inside your box. Expiration dates are usually two days after your delivery date.
I have dietary requirements – how do I make you aware of these?
We have a full list of ingredients and allergens available on each product page and in all of our Instruction Pages. Unfortunately we cannot amend our recipes, ingredients or menus. If you have any further questions please contact us via email: info@haarathome.co.uk.
How much cooking / preparation is required?
This will vary depending on what you have ordered. Instructions sheets are available HERE.
My lobster is green - what do I do?
It is normal for our lobsters to arrive green/black in colour - this is the tomalley, and it's delicious! For more information on how to prepare and enjoy, please see our video HERE.
PLACING/CANCELLING AN ORDER
Can I use restaurant vouchers to buy a Haar at Home box?
Haar Restaurant & Haar at Home are separate companies therefore vouchers are non-transferable.
How do I cancel my order?
Please contact our team: info@haarathome.co.uk. Orders can be cancelled free of charge up to 24hrs after making your purchase (unless it has already been despatched to our courier).
Can I place an order for only sides/drinks?
Please contact info@haarathome.co.uk ahead of placing your order for more information.
I have a problem with my order, can you help?
If you have any problems when placing an order, after placing an order or once you have received your food please get in touch with our team so we can help with a quick resolution.
OTHER
Do you sell gift cards?
Yes we sell Gift Cards & Gift Boxes - click HERE.
Is your packaging recyclable?
All components of our packaging are reusable or recyclable and can be taken to your local recycling plant. What’s more, the insulated RecyCoolBox® the food arrives in, can be go straight into your recycling bin.
We were given a gift box voucher but we're not keen on the menu that was chosen for us! Can we have something else?
Please contact our team via email to discuss your options - we will be happy to help.
I loved my order! How can I support your small business?
Thank you so much! We love our customers to tell their friends and family about what we do. It really motivates our team to see photos of our customers enjoying our meals so please tag us on Facebook or Instagram (@haarhome).
I have further questions; where do I send them to?
Please contact info@haarathome.co.uk for any further information and our team will be happy to help!