FAQs

My lobster is green - what's wrong?

It's totally normal and this is tomalley.  Click HERE to view more information!

 

Can I use ‘Haar Restaurant’ vouchers to purchase Haar at Home boxes?

Haar Restaurant and Haar at Home are separate companies therefore vouchers for Haar Restaurant or any other affiliated business cannot be used for Haar at Home.

Why can’t you deliver to my postcode?
We deliver nationwide within Mainland UK using a third-party courier (excluding some rural postcodes - click here to view more information).

 

Am I able to order any of the food experiences as a single portion? 
Our luxury food boxes typically serve two persons; the serving size is stated in each product's description.  At present, we do not have any single-serve boxes but ingredients can be refrigerated and enjoyed for up to two days after delivery.

 

Can I swap or remove any of the dishes or remove alcohol from a box?
Sorry, we're unable to edit the contents of each box. 

I have made an order outwith your postcode area, what do I do?
Our delivery areas are clearly defined. We will give you the option to collect your order from our Perth office otherwise you will be liable for an additional admin fee to cancel your order.  In some circumstances, we may be able to arrange an alternative courier, subject to a supplemental charge.  Contact our team for more information.

Do you offer collection?
Collection can be arranged from our office in Perth, subject to availability - please contact info@haarathome.co.uk for more information.

What time will I receive my delivery on the day?
Between 8am and 8pm on your selected date.

Can I have a delivery at a certain time?

Where possible our national deliveries are sent on a next day service. With your order, you will be sent tracking information about when you should expect your delivery by the delivery company, this will be on the morning of your delivery.  Please note that timings are only a guideline as delivery may take place from 8am-8pm.

I would like to cancel my order for this weekend?
Please see our terms and conditions - we cannot cancel or amend any orders once they have been passed to our courier for delivery.

Can I place an order without a 'meal box'?
Please contact info@haarathome.co.uk for more information. 

How long will the delivery last if it’s refrigerated?
Ingredients can be refrigerated at home and enjoyed through the expiration date stamped on the card inside your box.  (This is typically two days from your delivery date.)  Please ensure you follow the date inside your box, or get in touch with our team if you have any queries.

What’s more, the insulated RecyCoolBox® the food arrives in, can be go straight into your recycling bin.

What time will I receive my delivery on the day?
Between 8am and 8pm on your selected date.

Can I freeze any of the food?
We wouldn’t recommend freezing any of the food at home, as the quality and safety will be affected.

I have dietary requirements – how do I make you aware of these?
We have full lists of ingredients and allergens available on our website on each product page, and on our cooking instructions. Unfortunately we cannot amend box contents or make substitutions. If you have any further questions please contact us at info@haarathome.co.uk.

How much cooking / preparation work is required?
This varies from dish to dish. All components are packed separately and are prepared as much as possible beforehand. All dishes come with Dean’s re-heating instructions.

 

I have a problem with my order, can you help?
If you have any problems when placing an order, after placing an order or once you have received your food please get in touch with our team so we can help with a quick resolution.

 

My lobster is green - what do I do?

It is normal for our lobsters to arrive green/black in colour - this is the tomalley, and it's delicious!  For more information on how to prepare and enjoy, please see our video HERE.

 

Do you accommodate food allergies? 

We are not able to accommodate individual food allergies, however we have outlined all allergens on each product page and on our instruction sheets.

 

Do you sell gift cards? 
Yes we do, just head to our gift card page 

I loved my order! How can I support your local business?
Thanks for your order it is greatly appreciated! We love our customers to tell their friends and family about what we do. It really motivates our team to see photos of our customers enjoying our meals so tag us on Facebook or Instagram. 

I have further questions, where do I send them?
Please contact info@haarathome.co.uk for any further information.