Terms & Conditions

Terms and Conditions: (February 2021)

1. About us
Haar at Home provide luxury fine dining boxes, delivered to your front door. 

2. What we offer
Each box will comprise of multiple product’s that may require further at home preparation in accordance with cooking guidelines provided per product.
Our boxes contain a recipe card for reheating elements of the box. You will be responsible for the preparation of the food products. All allergens will be included but you are ultimately responsible for checking the packaging. We cannot amend of change recipes for allergen requirements. Please check out allergen page before ordering.

Please note that shellfish may contain traces of shell.

On rare occasions we may need to substitute some of your items due to seasonality.  Substitutions are decided by management. 

3. Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.

Due to differing product promotions the prices displayed on the website may vary. If you order a product and it is not available, then we will endeavour to supply a suitable alternative. The food products contained within the product are zero VAT rated. 20% VAT is added to all alcohol products calculated at cost price.

Each order will incur a delivery fee (unless a relevant discount code is applied); please note that if you place one order with boxes for multiple dates, our team may contact you regarding additional delivery fees.

4. Age Verification
It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18.

5. Gift Cards & Discounts
Gift Cards and E-Gift Cards are redeemable within expiry date for orders placed at haarathome.co.uk. Gift Cards and E-Gift Cards are non-refundable and non-transferable; they cannot be exchanged or refunded for cash. Discounts cannot be used along with a Gift Card or E-Gift Card. 

Your gifted box can be redeemed for our set delivery dates for one calendar year from purchase; subject to availability*. 

*Exclusion of delivery weeks: bank holidays; Valentine's, Easter & Mothers/Fathers' Day; Festive Season (December).

Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference.

Haar at Home is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.

Discounts cannot be used for the ‘Professionals Series’, Seasonal Menus, monthly wine box or any promotional/special offers.

6. How we deliver
Deliveries are carried out by APC.

Deliveries are sent on a next day delivery service. Your box could be delivered between 8am – 8pm on your delivery date.

No collection service is available.  

7. Order Policy

Orders need to be placed 48 hours before a delivery date. We only deliver on select days of the month. Our website will have the current dates available.

All orders must contain a ‘meal box’. Any orders without may be cancelled or an additional delivery charge will be applied. If you would like to add on any items to your order, this must be done within 7 days of your order delivery date.

Any orders requiring amendments including refund or partial refund are subject to a £15 admin fee.

As each box is made to order, we cannot accept any cancellations on week of despatch.

Any orders made less than 7 days before delivery date cannot be cancelled. Refunds will only be made at management discretion in this circumstance. 

We offer a 24 hour grace period after an order is placed for accidental orders that are outside of our 7 day cancellation policy. If your order is made within this time period it will be refunded. (subject to a £15 admin fee)

8. Returns
As our products contain fresh and perishable food, you are not entitled to the regular rights of consumers to ‘return goods within 14 days’ after you receive them.

There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

This does not affect your right to cancel your order in line with the details set out above.

9. Unhappy with your box? Get in touch.
If you are unhappy with your box for a legitimate reason such as: the box was missing ingredients, the box was damaged or the box did not arrive, please get in touch with our team.
 
We cannot be held responsible for parcels which are not delivered due to incorrect information given by the customer. 
 
If we cannot make contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfil the order.  
 
To request a refund please email info@haarathome.co.uk with the following information: 
  • Full Name of Order  
  • Order Number  
  • Tracking Number (if applicable) 
  • Photographic evidence of your claim (if applicable)
Please note that any orders requiring amendments are subject to a £15 admin fee. 


If for any reason you would like to discuss this further, please email info@haarathome.co.uk and the team will be able to help you out.