Terms & Conditions

Terms and Conditions: (February 2025)

1. About us
Haar at Home provide luxury fine dining boxes, delivered to your door. 

2. What we offer
Each box will comprise of multiple products that may require further at home preparation in accordance with cooking guidelines per product, available online.
Our boxes contain a card directing the recipient to cooking instructions on our website (www.haarathome.co.uk/pages/instruction-sheets). You will be responsible for the preparation of the food products.

All allergens are available on our website but you are ultimately responsible for checking your requirements prior to placing your order. We cannot amend or change recipes for allergen requirements. Please check the Ingredients & Allergens section of each product page before ordering.  For any further queries regarding box contents or recipe allergens, please contact our team: info@haarathome.co.uk 

Please note that shellfish may contain traces of shell; fish products may contain bones.

On rare occasions we may need to substitute some of your items due to seasonality or supplier availability.  Substitutions are decided by management and you will be contacted if the allergens associated with your order change.

3. Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.

Due to differing product promotions the prices displayed on the website may vary. If you order a product and it is not available, then we will endeavour to supply a suitable alternative. The food products contained within the product are zero VAT rated. 20% VAT is added to all alcohol products calculated at cost price.

Each order will incur a delivery fee (unless a relevant discount code is applied); please note that if you place one order with boxes for multiple dates, our team may contact you regarding additional delivery fees.

4. Age Verification
It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18.

5. Gift Cards & Discounts
Gift Cards and E-Gift Cards are redeemable within expiry date for orders placed at haarathome.co.uk. Gift Cards and E-Gift Cards are non-refundable and non-transferable; they cannot be exchanged or refunded for cash. Discounts cannot be used along with a Gift Card or E-Gift Card.  Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference. 

Gift Boxes can be redeemed for our set delivery dates for one calendar year from date of purchase; subject to availability*.  Please contact our team to book Gift Box redemption: info@haarathome.co.uk. *Exclusion of delivery weeks: Valentine's Day, Easter; Mothers'/Fathers' Day; Festive Season (December).

Haar at Home is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.

Discounts cannot be used in conjunction with any other offer/promotion.  Some products may be exempt from discount: further details will be provided in the discount's T&C's.  Discount codes cannot be applied retroactively.

6. How we deliver

The majority of our deliveries are carried out by DPD.

Deliveries are packed & despatched the day before your scheduled delivery date; DPD will inform you of your tracking link that can be used on your delivery day.  Using the tracking link, you may choose to add delivery instructions for a safe space/neighbour at your own discretion.

Your box could be delivered between 7am – 9pm on your delivery date; your tracking link will narrow down the delivery time.

Collections are only available from our Perth, Scotland facility via prior arrangement.  No collections can be made from Dean Banks Group bars or restaurants.

On the rare occasion that our courier experiences a delay with your delivery, they will notify you via your tracking link - our team will also endeavour to contact you with any urgent updates.   

Some postcode areas may be unavailable due to courier restrictions - see Delivery Information for further detail.

7. Order Policy & Cancellations

We only schedule delivery for select days - our website will have the current dates available listed on each luxury box product page.

Any orders that do not contain a "meal box" (i.e. comprises solely of sides/extras/desserts/drinks), are not automatically designated a delivery date.  If you wish to make a purchase that does not contain a "meal box", please contact our team first to avoid disappointment.

Any orders requiring amendments including refund or partial refund are subject to a £15 admin fee.

We offer a 24 hour grace period for cancellations after an order is placed. For cancellations requested within the grace period, your order may be refunded, subject to a £15 admin fee.  Due to the perishable nature of our goods, any orders that have been prepared for despatch at the time of cancellation request being submitted are no longer eligible for cancellations or amendments.

As each box is made to order, we cannot accept any cancellations on week of despatch.  Amendments to orders must be requested a minimum of 48hrs before your scheduled delivery date.

8. Returns
As our products contain fresh and perishable food, you are not entitled to the regular rights of consumers to ‘return goods within 14 days’ after you receive them.

There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

This does not affect your right to cancel your order in line with the details set out above.

For parcels that are delayed by a third-party, Haar at Home Ltd is not liable to offer compensation unless the goods have perished at point of attempted delivery.  To make a claim for deteriorated goods, photographic evidence may be required as per below.

 

If for any reason you would like to discuss this further, please email info@haarathome.co.uk and the team will be glad to assist.