As our products contain fresh and perishable food, you are not entitled to the regular rights of consumers to ‘return goods within 14 days’ after you receive them.
There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.
This does not affect your right to cancel your order in line with the details set out above.
Unhappy with your box? Get in touch.
If you are unhappy with your box for a legitimate reason such as: the box was missing ingredients, the box was damaged or the box did not arrive, please get in touch with our team.
We cannot be held responsible for parcels which are not delivered due to incorrect information given by the customer.
If we cannot make contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfil the order.
To request a refund please email email@example.com with the following information:
- Full Name of Order
- Order Number
- Tracking Number (if applicable)
- Photographic evidence of your claim (if applicable)
If for any reason you would like to discuss this further, please email firstname.lastname@example.org and the team will be able to help you out.